Frequently Asked Questions

Don't worry! We can work with almost any format you have, from official gym plans to a simple walk-around video.

The process is designed to be fast and fully supported. Typically, you can go from your initial call to "Go Live" in as little as 2 to 3 weeks.

No. Our subscriptions include unlimited climber and staff users.

Yes. Each gym is treated independently from a subscription process, however we do have tools that allow Challenges, Comps, and Staff to be managed across linked sites.

Griptonite is built different. We consider the intricate relationship between the Climber and Gym. All our UX flows are carefully crafted so that both sides feel the win. Unlike other platforms, we focus 100% indoors, so our features don't feel bloated with unnecessary UI and features — the swiss-army knife effect.

Yes, we support both single-day events and longer leagues that span one or more gym venues.

Yes, our flexible system allows for various league and team-based formats.

Absolutely. We offer a simple web scorecard that is browser-based, meaning children can compete using a parent's device or a tablet without needing to download the app.

Yes. We offer a "Just Comps" subscription specifically for gyms that only want the competition scoring platform.

Calibration involves measuring vertical loads with zeroed offsets to ensure high repeatability and accuracy. From time to time this may be necessary. Here is a step-by-step guide.

Step 1 — The comp profile: Watch on YouTube

Step 2 — Enrol competitors: Watch on YouTube

Step 3 — Invite Judges: Watch on YouTube

Step 4 — Judging and Admin: Watch on YouTube

We currently do not have an Open API. If you're interested in building on top of Griptonite data, please get in contact.

Yes, you can generate printable reports and CSV data exports for all your gym's historical inventory and performance metrics.

Reporting tools are available to help you analyse customer trends and engagement. You cannot export personalised data that can be used for bulk communication, marketing, or analysing on a personalised level.

While tags reduce friction, climbers can also find and log climbs using the interactive gym maps within the app.

Griptonite integrates with various front-desk software (FDS) to create a unified customer experience.

Our data shows that Griptonite users are 30% less likely to churn. We focus on the crucial first 30 minutes of a visit, providing a "soft landing" through easy navigation and achievable challenges.

Yes, you can have multiple boxes throughout your gym, set to show different content for bouldering, sport, or both.

Yes! You can easily upload your own ads, messages, and promos directly from your camera roll into the display carousel.

Yes. All content is live-synchronized, meaning it updates automatically as soon as your setters update the route database.

Yes. During events, the boxes broadcast live leaderboards and standings to keep competitors and spectators engaged.

Yes, stripped routes are stored in an Archive, giving you valuable insights into previous sets and setting performance over time.

Yes! Route Manager is optimized for off-the-mat use on tablets and laptops via a web browser.

Yes, you can allocate stripping and setting tasks directly to staff members, which appear as to-do lists in their app.